Privacy Policy

We may collect information you provide when you contact us or request service, including:

• Your name, phone number, email address, and preferred contact method.
• The service address and information about property access.
• Your requested service, appointment preferences, measurements, and project details.
• Photos or videos of the work area, damage, fixtures, furniture, or products involved.
• Messages, estimates, approvals, feedback, and other communications with us.

Please do not send sensitive personal information that we do not need to evaluate or perform your project.

When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, timestamps, and interactions with the website. This information may be collected through server logs, cookies, and similar technologies.

• Respond to inquiries and evaluate requested work.
• Prepare estimates and arrange, confirm, update, or cancel appointments.
• Provide services, process project records, and communicate about ongoing or completed work.
• Provide customer support and respond to feedback.
• Operate, secure, troubleshoot, and improve the website and our business processes.
• Measure website performance and understand how visitors find and use our pages.
• Prevent fraud, misuse, and security incidents.
• Maintain business, tax, accounting, warranty, and legal records.
• Comply with law and protect our customers, personnel, property, and rights.

If you provide contact information, we may call, email, or text you to respond to your request, discuss an estimate, coordinate an appointment, provide arrival or scheduling updates, and follow up about the work. Message frequency varies, and message and data rates may apply.

You may opt out of text messages by replying STOP and may request help by replying HELP or using our contact page. Consent to receive marketing text messages is not a condition of purchasing services.

Mobile opt-in information and consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may provide information to vendors that transmit messages for us or to providers involved in fulfilling your requested service.

We may disclose relevant information in the following circumstances:

• To providers that support website hosting, forms, email, phone or text communications, scheduling, maps, analytics, data storage, security, accounting, or other business operations.
• To workers, subcontractors, or specialists when reasonably necessary to evaluate, schedule, or perform a service you requested.
• When you direct us to disclose information or give your consent.
• To comply with law, legal process, or a valid government request.
• To protect safety, prevent fraud, enforce agreements, or defend legal rights.
• In connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to applicable legal requirements.

We do not sell personal information for money.

Photos you send may be used to evaluate, quote, document, or perform your project. We will not use identifiable interior project photos in public marketing without permission. When permission is given, we may use selected before-and-after images on our website, portfolio, or social media. You may withdraw permission for future uses by contacting us, although this may not affect material already published.

The website and its providers may use cookies or similar technologies that are necessary for website operation, help remember preferences, measure traffic, or understand page interactions. You can limit cookies through your browser settings, but some features may work differently. Browser privacy signals are handled as required by applicable law and supported technology.

We retain information only as long as reasonably necessary for the purposes described in this policy. Retention periods vary based on the type of record and may reflect project administration, warranty, customer service, fraud prevention, security, tax, accounting, insurance, dispute, and legal needs. We delete or de-identify information when it is no longer reasonably needed, subject to backup cycles and legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, network, transmission, or storage system can be guaranteed completely secure, and we cannot promise absolute security.

You may ask to access, correct, or delete personal information we maintain about you. We may need to verify your identity before completing a request, and we may retain information where permitted or required by law. Depending on where you live, you may have additional privacy rights.

To submit a privacy request, use our contact page.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the request.

Our website may link to third-party websites, maps, review platforms, and social networks. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to information they collect independently.

We may update this Privacy Policy as our practices, services, or legal obligations change. We will post the revised policy on this page and update the “Last updated” date. Material changes apply prospectively unless otherwise stated or permitted by law.

For privacy questions or requests, contact Dan Pro Renovation & Repair through our contact page.